Fit and sizing
How do I know it will fit?
Every cap has an adjustable inner band and fits head sizes of roughly 57 to 61cm. Measure with a tape just above your ears and eyebrows. If you land outside that range, email us before ordering and we will tell you honestly whether it will work.
I have a large head and caps never fit me. Is this any different?
The band opens further than most. If you have given up on caps because they perch on top rather than sit down on the head, start with the eight-panel shapes — the fuller crown gives you more room before the band is at its limit.
What is the difference between a flat cap, a newsboy and a driver?
They sit differently, and the names get used interchangeably almost everywhere. A flat cap has a low, sloped crown that lies close to the head, with a short peak stitched down at the front. A newsboy takes eight panels to a button at the crown, so it sits fuller and rounder with a slight overhang. A driver is snugger still, with the peak curving into the crown rather than sitting apart from it.
Delivery
When will it arrive?
Delivery is free to every UK address, with no minimum spend. Orders are processed in 0 to 1 working days, and anything placed before 3:00 pm GMT is dispatched the same working day. Transit is then 3 to 5 working days with Royal Mail on a tracked service, Monday to Friday. We ship within the UK only.
How do I track my order?
You will get a dispatch email with a tracking number and link as soon as your parcel leaves us, and you can check progress any time on our Track Your Order page. Tracking can take up to 24 hours to show its first scan, so a blank page on the evening of dispatch is normal. If tracking has not moved for 5 working days, or nothing has arrived within 10 working days of dispatch, email us with your order number and we will chase the carrier and either resend or refund.
Returns
Can I return it?
Yes, and returns are free. You have 30 days from delivery to request a return or an exchange. Email us with your order number and we will send you a prepaid return label to download and print — there is nothing to pay and no restocking fee, whether the cap arrived faulty or it simply is not for you.
Can I try it on first?
Yes. You cannot tell whether a cap fits without putting it on your head, so trying it does not void your return. We only ask that it comes back complete, with any tags and its original packaging, and that it has not been worn out and about. Refunds are issued within 7 days of your return reaching us, back to the original payment method.
Can I exchange it for a different colour or shape?
Yes, within the same 30-day window. Email us and we will send the free return label, then dispatch the replacement once your cap reaches us — no delivery charge in either direction. If you would rather not wait for two parcels in sequence, we will refund the original so you can reorder immediately.
Care
Can I wash it?
No. A washing machine will collapse the crown and the peak stiffener, and that damage is not repairable. Spot clean with a damp cloth and a little mild soap, then let it dry on a cap retainer or a rolled towel so it holds its shape.
How do I stop it losing its shape?
Do not leave it hanging on a hook by the peak — that is what pulls a crown out of shape within a season. Rest it on its crown, or use a wooden retainer. Both the retainer and a horsehair brush are in our Care Tools collection.
Anything else
Email support@flatcaphouse.co.uk or use our contact form. We reply within 24 to 48 hours on working days, Monday to Friday, 9:00 am to 5:00 pm GMT.