This page sets out who operates flatcaphouse.co.uk and how to reach us, as required of online traders in the United Kingdom.
Site operator
Trading name: Flat Cap House
Website: flatcaphouse.co.uk
Business address: 4A Victoria Road, North Berwick, East Lothian, EH39 4JL, United Kingdom
This is our business address for correspondence and for the service of documents. We are an online shop with no retail counter, so please do not visit without arranging it with us first.
Contact
Email: support@flatcaphouse.co.uk
Telephone: +44 (742) 558-0573
Contact form: flatcaphouse.co.uk/pages/contact
Customer service hours are Monday to Friday, 9:00 am to 5:00 pm GMT. We reply within 24 to 48 hours on working days.
Company registration
[If Flat Cap House trades through a registered company, insert the registered company name, company number, and registered office address here. If it trades as a sole trader or partnership, state that instead and remove this note.]
Responsibility for content
Flat Cap House is responsible for the content of this website, at the address given above.
Hosting
This website is hosted by Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.
Complaints and dispute resolution
If something has gone wrong with an order, contact us first at support@flatcaphouse.co.uk. Most problems are settled in one exchange, and we would always rather fix it directly.
If we cannot resolve a complaint between us, you may be entitled to refer the dispute to a certified alternative dispute resolution (ADR) provider under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. We are not currently obliged to use a particular ADR scheme and do not commit to doing so, but we will tell you in writing if we are willing to in your case.
Nothing on this page affects your statutory rights, or your right to bring a claim in court.
Intellectual property
The text, photographs, layout and design of this website belong to Flat Cap House or are used with permission. You may not copy, republish or reuse them commercially without our written consent. Product names and marks belonging to third parties remain the property of their owners.
Accuracy and liability
We take care to keep the information on this website accurate and current, but we do not warrant that it is complete or error-free, and it is provided for general information only.
Where this website links to third-party sites, those sites are outside our control. We are not responsible for their content, their accuracy, or their handling of your data. Following an external link is at your own discretion.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Data protection
How we collect and use personal information is set out separately in our Privacy Policy.
Applicable law
This website and any dispute arising from it are governed by the law of Scotland, subject to the exclusive jurisdiction of the Scottish courts. This does not affect your statutory rights as a consumer.
Related pages
Terms of Service
Privacy Policy
Shipping Policy
Return & Refund Policy
Payment Policy
Last updated: 21 August 2026